FAQs

FREQUENTLY ASKED QUESTIONS


Booking & Purchasing

Can more than one person decorate a cake?
Yes, a cake sharing fee would be required for every additional person in this case. We recommend a maximum of two people per cake.
What is the refund policy?
Customers will receive a full refund with 72 hours ⏰ notice before their scheduled workshop. You also have the option to change your workshop if you contact us. 📧
Do gift cards expire?

No, gift cards do not expire and are non-refundable. Contact us if you would like more details about your balance.
What if you did not get a workshop reminder?

Check the junk/spam folder in your email. Workshop reminders are sent the day before the event. Contact us immediately if you did not get an email reminder.
What is the minimum number of bookings?
The minimum number of bookings needed for a workshop to move forward is 15.
What do you do if you booked the wrong workshop(s) date?

We are happy to help you move your reservation(s) to the right date. Please contact us with your reservation details.

Workshops

How big are the cakes?
All of our cakes are 4-inch rounds and depending on the design, the number of layers can vary from 2 to 4.
Do we get to keep the cakes?
Yes, at the end of every workshop we provide boxes 📦 for everyone to take home the cakes they decorated.
Are there peanuts 🥜 in your recipes?
Our cake and buttercream recipe does not include peanuts. However, our kitchen is not a nut-free facility, so cross contamination may be possible. Please reach out to us if you have any concerns.
How long are your workshops?

Our workshops last for 2 hours – the cake decorating portion lasts for 1.5 hours with the remaining 30 minutes for picture taking.
How long do your cakes last for?
Our cakes are best consumed within 2-3 days. When serving the cake, it is best to leave it out for 30 mins to 1 hour depending on the surrounding 🌡️ temperature. This allows the buttercream to soften and become more palatable.
Is baking involved in the workshops?
No, baking is not involved only cake decorating fun.

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Private Events

What is the refund policy for private events?
Refunds for private events must be requested 72 hours ⏰ before their scheduled event start time and do not include the non-refundable deposit. You also have the option to change your workshop if you contact us.
How many days in advance do I have to book a private event?
Private events must be booked at least a week (7 days) in advance from event date and secured with a non-refundable deposit.
If you have your own venue.
Your own venue must include washroom access, a food-safe environment, and 2 x 2 feet of table room for each guest participating.

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